What you are paying for
SocialMix Premium is an optional 30-day pass costing US$4. It gives you access to Premium releases, member-only release notes, advanced connectivity features and priority support. The free SocialMix app remains completely free with no third-party ads.
Billing
- 30-day pass. Renew whenever you like — nothing is charged again unless you choose to renew.
- Payments are handled by our payment service — card details are never entered on this website.
- Premium is activated only after the payment service confirms your payment.
Cancelling
There is nothing to cancel: Premium is a 30-day pass and does not renew on its own. Your Premium access continues until the end of the 30 days you have already paid for, and you are only ever charged again if you choose to renew. If you have a billing problem, email us from the address on your account and we will confirm in writing.
Refunds
- If you were charged twice or charged in error, we refund the incorrect amount in full.
- If a Premium feature you paid for is unavailable for an extended period because of a fault on our side, you may request a refund of that 30-day pass.
- We generally do not refund a pass that has already been used, because Premium downloads are delivered immediately on payment.
- Passes ended for breaking our Community Guidelines are not refunded.
How to request a refund
Email theobotdev12@gmail.com from the email address on your membership, with the date of the charge and a short explanation. We reply within 24 hours and approved refunds are returned through the original payment method, usually within 5–10 working days depending on your bank.
Questions
Our support page lists everything we need from you to resolve a billing problem quickly. You can also review our Terms & Conditions.