Help Centre
SocialMix Support
Need help with your account, Premium membership, or app features? We're here for you.
Download & Install
Get SocialMix on your device, sideloading APKs, and version updates.
Premium & Billing
Subscriptions, payments, tier adjustments, and membership upgrades.
WiFi Finder
Finding spots, reporting changed passwords, and map navigation issues.
Survival Mode
Bluetooth mesh setup, discovery troubleshooting, and device relays.
Billing & payment help
Payment failed, wrong amount, missing Premium, or paying from another country?
- • A payment went through but Premium isn't active — send us the payment reference
- • A payment failed, was deducted, or was cancelled unexpectedly
- • You're in another country and want to pay — we'll arrange a payment method that works in your country
- • You need to change the phone number your membership is linked to
Paying from another country?
EcoCash, InnBucks and Omari only work with Zimbabwean numbers. Email or WhatsApp us with the country you're in and we'll send you payment options that work there — usually within 24 hours.
Contact the team
Send us a direct message and our local support team will get back to you.
Response time: usually within 24 hours